Shipping policy
Last updated: October 23, 2026
Every Off The List item is printed to order just for you. This policy explains where we ship, what it costs and how long it takes.
Where we ship
We currently ship to the United Kingdom, United States, Canada and Australia.
Processing time
Orders go into production as soon as they're placed. Printing usually takes 2–4 working days before your order is dispatched.
Delivery times
- United Kingdom: usually 2–4 working days after dispatch.
- United States, Canada and Australia: usually 3–7 working days after dispatch.
Delivery times are estimates, not guarantees, and can be affected by carrier delays, bank holidays and peak periods such as Christmas. For Christmas delivery, UK customers should order by 10 December.
Shipping costs
Shipping is calculated at checkout based on your location and what you order. You'll see the full cost before you pay.
Customs and import fees
Orders to the US, Canada and Australia are printed by local partners in those countries, so you shouldn't have to pay import duties. Any local sales taxes that apply will be shown at checkout.
Tracking
We'll email you a tracking link when your order is dispatched, where the delivery service provides one. Tracking can take a day or so to update.
Changing or cancelling your order
Orders go into production as soon as they're placed, so we can't change an order or stop it being printed and sent once it's been placed. Please check your size and delivery address carefully before you pay. This doesn't affect your legal right to cancel: you can cancel at any point from placing your order until 14 days after delivery, and we'll refund you once the item is returned. See our refund policy.
Address accuracy
Please check your delivery address carefully at checkout. We're not responsible for orders lost because of an incorrect or incomplete address, and a replacement will be charged to you.
Lost, damaged or late parcels
If your order hasn't arrived within 10 working days of the estimated delivery date, or arrives damaged, email us and we'll sort it out. See our refund policy for details.